Policies & Cancelations
To ensure every Browstress client receives a smooth, professional, and relaxing experience, please review our booking and studio policies before scheduling your appointment.
By booking an appointment with Browstress, you acknowledge and agree to the policies below.
Booking & Deposits
A deposit is required to secure all appointments. Your appointment is not confirmed until the required deposit has been received.
Your deposit will be applied toward the total cost of your service, with the remaining balance due at your appointment.
All deposits and payments are nonrefundable.
Our appointment calendar generally opens approximately 30 days in advance. If you do not see your preferred date available, please check back as new appointments become available.
Please be sure to book the correct service. If you are unsure which service is right for you, contact us before booking.
Cancellations & Rescheduling
We understand that plans can change. If you need to cancel or reschedule your appointment, at least 48 hours’ notice is required.
Appointments occurring within the next 48 hours cannot be rescheduled.
Cancellations or rescheduling requests made with less than 48 hours’ notice will result in the loss of your deposit. A new deposit will be required to secure another appointment.
No-shows will forfeit their deposit and will be required to submit a new deposit before booking again.
Deposits are nonrefundable and cannot be transferred to another person.
Late Arrivals
Please arrive approximately 5–10 minutes before your scheduled appointment to allow time for check-in and any necessary paperwork.
We provide a 15-minute grace period.
Arriving more than 15 minutes late may result in your appointment being rescheduled to avoid interfering with clients scheduled after you.
If you arrive 20 minutes or more late and we are able to accommodate your appointment, a $100 late fee will apply.
If your appointment must be rescheduled due to late arrival, your deposit will be forfeited and a new deposit may be required to book another appointment.
Please plan accordingly for traffic, parking, public transportation, and other potential delays.
Studio Rules
Browstress is an intimate, private studio. Our studio rules are designed to maintain a peaceful, clean, and professional environment for every client.
No Guest
Appointments are reserved exclusively for the client receiving the service.
Guests, friends, partners, family members, and other visitors are not permitted in the studio during your appointment unless prior approval has been given by Browstress.
No Children
For safety reasons and to minimize distractions, children are not permitted in the studio during appointments.
Please arrange childcare prior to your visit. Arriving with a child or additional guest may result in your appointment needing to be rescheduled.
Outside Food & Beverages
Clients are welcome to bring outside food and beverages into the studio.
We simply ask that you clean up after yourself and properly dispose of all food containers, cups, wrappers, and other trash before leaving.
Please help us keep the studio clean, comfortable, and enjoyable for everyone.
Phone Use
We kindly ask that phone calls and excessive phone use be kept to a minimum once your service begins.
Permanent makeup and brow services require precision. Excessive movement, texting, or phone calls during your service can interfere with your artist’s ability to work safely and accurately.
Respect Our Space
We ask that all clients treat our studio, artists, team members, equipment, and other clients with respect.
Disruptive, inappropriate, threatening, or disrespectful behavior will not be tolerated and may result in the termination of your appointment and refusal of future services.
Refusal of Service
Browstress reserves the right to refuse or discontinue service when necessary to protect the safety, comfort, and professional environment of our clients and team.
Questions About Your Appointment?
If you have questions about booking, rescheduling, or preparing for your visit, please contact us before your appointment.
Updated as October 23rd, 2026
BROWSTRESS